FAQ’S

 

Tickets and Wristbands

Tickets can be purchased online via Eventbrite or at the gate on day of event and will be exchanged for a wristband at the front gate.  Guests who remove or tamper with their wristband may be escorted from the Festival site. Wristbands are non-transferable.  Your wristband must be visible at all times.  A lost wristband means purchasing another ticket.

 

Are there ticket refunds?

Refunds will be only be on a case to case basis.

The festival runs rain or shine.

 

Will there be a line up at the gate?

We’ll do our best to get everyone into the site in timely manner.  We have some pretty experienced folks on board so we don’t anticipate line-ups to be anything out of the ordinary.

We ask that once you have your wrist band, you enter the site without rushing or running to the front of the stage….there’s tons of room and not a bad “seat” in the house!

 

How does seating work?

Raven Wood Experience is a festival so we decided to go with… Festival Seating.  This means first come, first served. Please respect your neighbours and the artists on the stage.

The tent will be in the park. 

There will be an area for disabled persons and their caregiver if required and the caregiver will be admitted without charge. Please contact us ahead of time to make arrangements via info@ravenwoodexperience.ca

 

Beer Tent & VIP tent – NO MINORS ALLOWED

The beer tent and VIP tent will operate from 4:00pm to 10:30pm, with last call at 10:00pm on Friday July 19th. Saturday July 20th the beer tent and VIP tent will operate from 1:00pm to 10:30pm with last call at 10:00pm.  

We know guests will enjoy their libations in the spirit of the Raven Wood Experience, which is in a responsible and enjoyable manner.

Patrons visiting the beer tent or VIP tent must be 18 years of age and provide government issued ID upon request.  Minors found in a licensed area will be escorted off the site without refund or referred to the RCMP for further consultation.  Intoxicated patrons maybe asked to leave the licensed area/festival site at the discretion of security staff.

 

Can I bring my own alcohol?

Unfortunately we cannot allow you to bring your own alcohol as that would be against the law and get us all in trouble.  Raven Wood has a licensed beer tent and VIP tent which are the only area’s that alcohol is allowed to be responsibly consumed. 

Patrons found consuming alcohol outside of the licensed area will be immediately escorted off the site without refund.

 

Smoking

TBA

 

Can I get cash on-site?

Yes there will be ATM’s on-site, but we encourage you to bring additional cash to avoid potential line-ups

 

Will there be washrooms on site?  

There will be porta-potties and hand wash stations throughout the site.

 

Is there First Aid available?

Professional first aider’s will be on-site at all times. First aid will be available at the Information Tent throughout the duration of the festival.  Ambulances are minutes away by calling 911 if required.

 

Transportation & Parking

There is NO ON-SITE PARKING available and residential parking is limited.  We are recommending walking, biking etc to enter the park.

We are in discussions with Strathcona County regarding setting up a park and ride service.  Stay tuned for more information. 

 

Respect our good Neighbours 

Our neighbours around area are kind enough to share their neighbourhood with us for the weekend.  So please be respectful of their property and space.  Observe pedestrian, parking and traffic laws.  We want everyone to have a safe and enjoyable weekend at the Raven Wood Experience.

  • Garbage and recycle bins are placed around the site for your use. Please help us keep Broadmoor Lake Park green and clean

  • Be thoughtful of your neighbours enjoying the music: turn down your cell phone and don’t obstruct sight lines. Be mindful of the chair guidelines: a maximum leg height of 8” while the back should be no more than 26 inches off the ground

  • No open fires or barbeques are allowed.

  • Please follow directions from the Raven Wood team of volunteers to ensure a safe and enjoyable time.

 

Did we miss your questions?

Use our contact us form and we will be happy to answer it for you!